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Privacy Policy

How we collect, use, store, and protect your personal information.

Infinity Energy Organisation values your privacy and cares about the way in which your personal information is treated. This policy describes what personal information we collect about you, how we obtain it, how we use it, on what basis we use it, how long we keep it, who we share it with, how we protect it, and your rights regarding your personal information.

1. What personal information do we collect about you? We may collect personal information from you in the course of our business, including through your use of our website, when you contact or request information from us, when you engage our services, or as a result of your relationship with one or more of our staff and clients. The personal information we process includes: basic information such as your name, title, company, position, and relationship to a person; contact information such as your postal address, email address, and phone number(s); financial information such as payment-related information; technical information from your visits to our website, applications, or electronic communications; information you provide to attend meetings and events, including dietary or access requirements; identification and background information collected as part of business acceptance processes; personal information provided by or on behalf of clients, including special categories of data where required; and any other information relating to you which you may provide to us.
2. How we obtain your personal information. We collect information from you as part of our business acceptance processes and in the course of providing our services; while monitoring our technology tools and services, including our websites and email communications sent to and from Infinity Energy Organisation; when you provide it to us or interact with us directly, for instance by engaging with our staff or registering on one of our digital platforms or applications; and from other sources, such as publicly available sources used to keep the contact details we already hold for you accurate and up to date.
3. How we use your personal information. Infinity Energy Organisation collects and processes personal information about you in a number of ways, including through your use of our website and in the provision of services by us. We use that information to provide and improve this website (including auditing and monitoring its use); to provide and improve our services to you and to our clients; to provide information requested by you; to promote our services, including sending legal updates, publications, and details of events; to manage and administer our relationship with you and our clients; to fulfil our legal, regulatory, and risk management obligations, including establishing, exercising, or defending legal claims; and for the purposes of recruitment.
International Data Access. As a global company, our team members, located in various countries including the Philippines, may have access to personal data we collect. We ensure that all data handling complies with applicable data protection regulations, including the General Data Protection Regulation (GDPR), and we use contractual protections to safeguard your data wherever it is processed.
3.1 Use of the Infinity Energy Organisation website. A number of facilities on our website invite you to provide us with personal information, such as quote forms and email enquiry facilities, and we only use that information for the purposes made clear when you provide it. Our website uses Google Analytics, a web-based analytics tool that tracks and reports how the website is used so we can improve it, by placing small text files called cookies on your device; the information collected is aggregated and anonymous. You may refuse the use of cookies or withdraw your consent at any time by selecting the appropriate browser settings, although this may affect your use and experience of our website. To find out more about cookies, including how to manage and delete them, visit www.allaboutcookies.org.
3.2 Marketing and other emails. We use personal information to understand whether you read the emails and other materials that we send to you, click the links included in them, and whether and how you visit our website after clicking those links. We do this using software that places a cookie on your device which tracks this activity and records it against your email address; removal of this cookie will not affect your experience on our websites. If you receive marketing communications from us and no longer wish to do so, you may unsubscribe at any time by emailing compliance@infinityenergyorganisation.com.
3.3 Meetings, events, and seminars. We will collect and process personal information about you in relation to your attendance at our offices or at an event or seminar organised by Infinity Energy Organisation or its business partners. We will only process and use special categories of personal information about dietary or access requirements in order to cater for your needs and to meet any legal or regulatory obligations we may have. We may share your information with IT and other service providers, or business partners involved in organising or hosting the relevant event.
3.4 On what basis we use your personal information. We use your personal information to perform a contract (such as engaging with an individual to provide energy advice or other services), to comply with legal and regulatory obligations, and for legitimate business purposes.
3.5 How long we keep your personal information. Your personal information will be retained in accordance with our data retention policy, which categorises all of the information held by Infinity Energy Organisation and specifies the appropriate retention period for each category of data. Those periods are based on the requirements of applicable data protection laws and the purpose for which the information is collected and used, taking into account legal and regulatory requirements, good practice, and Infinity Energy Organisation business purposes.
3.6 Who we share your personal information with. Any information that you provide to us may be shared with and processed by the team at Infinity Energy Organisation, and with certain trusted third parties under contractual arrangements, including our professional advisers and auditors; suppliers of support services such as word processing, translation, photocopying, and document review; IT service providers; and third parties involved in hosting or organising events or seminars. Where necessary, personal information may also be shared with regulatory authorities, courts, government agencies, and law enforcement agencies to comply with legal or regulatory requirements. If in the future we re-organise or transfer all or part of our business, we may need to transfer your information to new Infinity Energy Organisation entities or to third parties. We do not sell, rent, or otherwise make personal information commercially available to any third party, except with your prior permission.
4. How we protect your personal information. We use a variety of technical and organisational measures to help protect your personal information from unauthorised access, use, disclosure, alteration, or destruction, consistent with applicable data protection laws.
5. Your rights regarding your personal information. The European Union's General Data Protection Regulation and other applicable data protection laws provide certain rights for data subjects. You may request details of the information we hold about you and how we process it, and you may also have rights to rectification, erasure, restriction, objection, and data portability where applicable. If you object to processing or withdraw previously given consent, we will respect that choice in accordance with our legal obligations, although it may affect our ability to provide certain services.

Use of Personal Data Notice

This notice is published by Renewable Energy Assurance Limited ("REAL" or "we"), a limited company registered in England (company number 05720606), whose registered office is 80 Strand, London, UK, WC2R 0DT.

Why Have You Been Given This Notice?

REAL administers the Renewable Energy Consumer Code (RECC, the Code), which is a Chartered Trading Standards Institute (CTSI) approved Consumer Code. In its administration of the Code, REAL monitors and regulates installers of renewable energy products who have been approved to become members of the Code (Members).

If you have signed a contract with, or been visited by, a Code Member, it is likely that that Member has made a record of some of your personal data. In monitoring its Members, REAL may collect and use the personal data a Member holds about you. Code Members are obliged to give you this notice to ensure that you understand how REAL will use any of your personal data.

What Information Might We Collect About You?

Occasionally REAL may collect the following personal data about you from Members during the monitoring and disciplinary processes:

  • Name, email address, phone number, and postal address
  • Information about any disputes or aftersale queries between you and a Member
  • Details of quotes and services provided to you
  • Details of any contracts for the supply of goods and services agreed to by you

Why Might We Collect Your Data?

In order to comply with its obligations as the administrator of a CTSI approved Consumer Code, REAL must satisfy itself that its Members are complying with the requirements of the Code and any applicable law. As part of its monitoring activities, REAL may request to see any contracts, performance estimates, quotations, or other documents that were provided to you by the Member, and will analyse those documents for compliance with the Code and any applicable law. By doing this, REAL will be collecting and processing your personal data.

When REAL holds and uses your personal data in this way, it relies on one of the following as its lawful basis: because the use of your personal data is necessary to pursue REAL's legitimate business interests, which are not overridden by your interests and fundamental rights and freedoms (REAL's legitimate interest is to be able to monitor and enforce its Members' compliance with the Code and applicable law); or to comply with the law.

What Do We Do With Your Personal Data?

REAL will always store your personal data securely. Where REAL has collected your personal data, it will not share it for any reason except where it is required to do so by law, in order to enforce its own legal rights, or where it is required to pass the documentation which contains it to its external auditors (who carry out a compliance assessment of the documentation) and/or its Applications Panel, Non-Compliance Panel, and Appeals Panel.

As part of its obligation to monitor its Members, REAL must take proportionate disciplinary action if it finds that there are any compliance issues. The Panels listed above are comprised of independent panel members who must comply with the relevant data protection law. REAL will not transfer your personal data outside the UK or European Economic Area unless appropriate safeguards are in place to comply with data protection law.

How Long Will We Hold Your Personal Data?

REAL will retain your personal data for a maximum of 10 years. After this it will be securely deleted unless otherwise required by law, or unless you have made a written request within that 10-year period for REAL to continue to hold your personal data for a longer period.

Your Rights

Where REAL has collected your personal data from its Member(s), you have certain rights regarding that data:

  • You have a right to request access to copies of the data REAL holds about you
  • You have a right to correct any error in your data

Under Certain Conditions You Would Also Have a Right To

Under certain conditions, you would also have a right to:

  • Request the deletion of your data
  • Restrict the use of your data
  • Object to our use of your data
  • Request a transfer of your data to another organisation or directly to you

Making a Complaint

If you think that REAL has not used your personal data in accordance with data protection law, you should let REAL know in writing using the REAL contact details below. REAL will always take your concern seriously and work to resolve it speedily and effectively. However, if you are not happy with how REAL responds to your complaint, you can make a complaint to the Information Commissioner's Office (ICO), whose contact details are:

ICO helpline: 0303 123 1113
Make a data protection complaint to the ICO
ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

How to Contact Us

If you have any questions about this notice, about the personal data we may hold about you, or about our data protection practices generally, please contact our Data Protection Officer, Rita Patel.

Data Protection Officer: Rita Patel, privacy@infinityenegryorganisation.com.