Commitment to Quality
Infinity Energy Organisation is committed to managing its operations in ways that continually improve the Quality Management System and maximise customer satisfaction.
- Continually improve the Quality Management System
- Maximise customer satisfaction
- Sustain employment for existing and future staff and develop staff so the company has the skills needed to meet current and future challenges
- Forge partnerships with funders, suppliers, stakeholders, subcontractors, and customers to ensure optimum business performance
- Ensure suppliers and partners used in service delivery comply with our quality philosophy and company policies
- Maintain our reputation for honesty and integrity throughout the organisation
- Comply with the requirements of the current PAS for improving the energy efficiency of existing buildings, installation process, process management, and service provision in line with current Building Regulations
Procedures
Every member of staff in the organisation, from top to bottom, is expected to demonstrate a total commitment to quality improvement in every aspect of the working day.
- The management team is responsible for establishing, maintaining, and implementing the quality management system for the organisation
- The quality management system helps set standards and make changes to achieve those standards, and this process is reviewed regularly
- Every employee is responsible for the quality of their work and is trained to perform duties to our specific quality standards
- Contractors employed for specific functions are required to meet our specified standards
- Organisation managers closely monitor the quality of staff work through regular supervisions, including direct observation
- Management undertakes through instruction, practical example, and training to ensure that quality is the aim of all staff and that each employee understands the importance of the quality system and its relevance to the success of the business